Employment Opportunities

General Description

Responsibilities

• Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
• Prepare, maintain and monitor schedule for multiple providers
• Fill cancelled/rescheduled appointments assuring schedule is full
• Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
• Schedule and confirm patient appointments
• Present and explain treatment plans
• Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan
• Coordinate daily schedule with patient treatment needs and available treatment times
• Review and discuss lab fees with patients along with payment options and policies.
• Obtaining a signed financial agreement to pay and collect payment for lab fees
• Verify dental insurance information
• Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department.
• Perform preauthorization’s as needed and patient follow-up
• Verify if patient needs an MD consult or premedication and process it before patient's next
• appointment
• Scan patient forms into dental software and manage document center
• Obtains necessary financial, and/or medical updates along with HIPAA forms
• Greet and check patients in and out before and after treatment
• Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
• Work closely with clinical staff and other front office staff to assure smooth flow of patient care
• Perform general front office duties and other duties as required

Education Requirements and Qualifications

• Minimum high school diploma or equivalent.
• Minimum of 2-3 years’ of previous experience in dental front office and direct customer service.

• Must be able to follow and apply established office policies and procedures.
• Must have strong interpersonal and relationship building skills. 
• Must be able to communicate effectively both verbally and written.
• Be capable of working effectively with doctor, staff members, and patients under varying conditions.
• Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.
• Be customer service oriented and able to communicate with a pleasant demeanor at all times.
• Be able to deal with the pressures and demands of dealing with ill and injured and their family members.
• Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
• Must have computer skills; be proficient with Microsoft office software. Experience with Dentrix or similar dental software desired.  
• Must be able to pass a background check and submit to a drug screen.
• Must have a valid Oklahoma Driver License.