Dental Scheduling Coordinator

This position is currently open.





Reports To: 

Dental Director

Type of Position: 

Regular Full Time


Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026

General Description

This position is located at the AST Little Axe Health Center Dental Department.  This department provides general dentistry and oral hygiene care services within the AST Health System.  The Dental Scheduling Coordinator’s primary responsibility is to engineer, monitor and manage the dental schedule for multiple providers and help patients understand their treatment needs, treatment options and payment options. The Dental Scheduling Coordinator will also perform all general front office duties for the dental department.


  • Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
  • Prepare, maintain and monitor schedule for multiple providers
  • Fill cancelled/rescheduled appointments assuring schedule is full
  • Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
  • Schedule and confirm patient appointments
  • Present and explain treatment plans
  • Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan
  • Coordinate daily schedule with patient treatment needs and available treatment times
  • Review and discuss lab fees with patients along with payment options and policies.
  • Obtaining a signed financial agreement to pay and collect payment for lab fees
  • Verify dental insurance information
  • Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department
  • Perform preauthorization’s as needed and patient follow-up
  • Verify if patient needs an MD consult or premedication and process it before patient's next
  • appointment
  • Scan patient forms into dental software and manage document center
  • Obtains necessary financial, and/or medical updates along with HIPAA forms
  • Greet and check patients in and out before and after treatment
  • Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
  • Work closely with clinical staff and other front office staff to assure smooth flow of patient care
  • Assume some responsibilities of a patient benefit advocate assisting patients with applications for benefits through Medicaid, Social Security Disability and/or other assistance programs
  • Perform general front office duties and other duties as required

Education Requirements and Qualifications

  • Minimum high school diploma or equivalent.
  • Minimum of 2-3 years’ of previous experience in dental front office and/or direct customer service.
  • Must be able to follow and apply established office policies and procedures.
  • Must have strong interpersonal and relationship building skills. 
  • Must be able to communicate effectively both verbally and written.
  • Be capable of working effectively with doctor, staff members, and patients under varying conditions.
  • Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.
  • Be customer service oriented and able to communicate with a pleasant demeanor at all times.
  • Be able to deal with the pressures and demands of dealing with ill and injured and their family members.
  • Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
  • Must have computer skills; be proficient with Microsoft office software. Experience with Dentrix or similar dental software desired.  
  • Must be able to pass a background check and submit to a drug screen.
  • Must have a valid Oklahoma Driver License.
Native American Preference/EEO/Drug Free/Smoke Free Workplace

Posted Date: 

1 month 1 week ago