Employment Opportunities
Dental Scheduling Coordinator
This position has been filled.
Public?:
Public
Division:
Health
Reports To:
Dental Director
Type of Position:
Regular Full Time
Location:
Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
General Description
This position is located at the AST Little Axe Health Center Dental Department. This department provides general dentistry and oral hygiene care services within the AST Health System. The Dental Scheduling Coordinator’s primary responsibility is to engineer, monitor and manage the dental schedule for multiple providers and help patients understand their treatment needs, treatment options and payment options. The Dental Scheduling Coordinator will also perform all general front office duties for the dental department.
Responsibilities
Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
Prepare, maintain and monitor schedule for multiple providers
Fill cancelled/rescheduled appointments assuring schedule is full
Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
Schedule and confirm patient appointments
Present and explain treatment plans
Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan
Coordinate daily schedule with patient treatment needs and available treatment times
Review and discuss lab fees with patients along with payment options and policies.
Obtaining a signed financial agreement to pay and collect payment for lab fees
Verify dental insurance information
Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department
Perform preauthorization’s as needed and patient follow-up
Verify if patient needs an MD consult or premedication and process it before patient's next
appointment
Scan patient forms into dental software and manage document center
Obtains necessary financial, and/or medical updates along with HIPAA forms
Greet and check patients in and out before and after treatment
Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
Work closely with clinical staff and other front office staff to assure smooth flow of patient care
Assume some responsibilities of a patient benefit advocate assisting patients with applications for benefits through Medicaid, Social Security Disability and/or other assistance programs
Perform general front office duties and other duties as required
Education Requirements and Qualifications
QUALIFICATIONS:
Minimum high school diploma or equivalent.
Minimum of 2-3 years’ of previous experience in dental front office and/or direct customer service.
KNOWLEDGE, SKILLS AND ABILITIES:
Must be able to follow and apply established office policies and procedures.
Must have strong interpersonal and relationship building skills.
Must be able to communicate effectively both verbally and written.
Be capable of working effectively with doctor, staff members, and patients under varying conditions.
Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.
Be customer service oriented and able to communicate with a pleasant demeanor at all times.
Be able to deal with the pressures and demands of dealing with ill and injured and their family members.
Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
Must have computer skills; be proficient with Microsoft office software. Experience with Dentrix or similar dental software desired.
Must be able to pass a background check and submit to a drug screen.
Must have a valid Oklahoma Driver License.
Physical Requirements and Working Conditions
Must be able to sit, stand, stoop, bend or kneel for long periods of time.
Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity.
Frequent lifting (up to 15 lbs)
Occasional lifting (up to 30 lbs)
Native American Preference/EEO/Drug Free/Smoke Free Workplace
Posted Date:
1 year 6 months ago