Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
This position is primarily located at the Little Axe Health Center in Norman, OK within the Contract Health Services (CHS) Department. The purpose of the position is to provide clerical assistance and support to the Contract Health Services Department.
Duties & Responsibilities
Performs clerical assistance including typing, processing patient referrals, retrieval of records and inputting fiscal and statistical data in a data base.
Manage Tribal members’ profiles, including updates, consents and other important information.
Delivering documents and interoffice mail to appropriate departments.
Responsible for maintaining documents for filing of vendor invoices and mailing denials.
Provides information in person or by telephone regarding services available under the Absentee Shawnee Tribe’s Health Programs.
Responds to CHS inquiries and requests for CHS assistance. Such responses are through telephone, correspondence, and personal visits with consumers.
Develops and maintains a positive working relationship and supports the overall team effort of the Absentee Shawnee Tribal Health program providers including clinics, physicians, behavioral health, billing office.
Verifies all alternate resource data necessary for patient and third party payers; verifies insurance coverage; obtains signatures for file on forms for alternate resources.
Performs routine clerical duties including logging all incoming calls, copying all necessary documents, and filing.
Enters client data into the appropriate database; maintains accurate files, and organizes data.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Attends health orientation, HIPAA training, safety training and other health system training needed to be competent in their position.
Performs other related duties as assigned. Patient Advocacy/Verification of Insurance: Calls Customer Service or via Insurance Website for effective date, benefits, and third party eligibility, and for other required information for processing individual patients.
Performs other duties as assigned.
SKILLS AND ABILITIES:
Incumbent must possess the ability to interact with a wide variety of individuals and handle several complex situations simultaneously. It also requires impeccable communication and negotiation skills, written and verbal, and excellent computer and typing skills. Must be able to provide quality customer service. Must be able to apply critical thinking through the ever changing work environment. Knowledge of software to access and interpret patient data.
Excellent verbal and written communication skills.
Ability to communicate with patients, families, caregivers and other healthcare professions.
Culturally sensitive to Native Americans.
Good organizational and assessment skills.
Must be able to prioritize work tasks and be creative with projects.
Must be able to fully utilize a computer.
Must be able to perform duties with a minimum of supervision.
Must be able to function as a team member.
Must be able to be a dependable team member of the clinic setting and be ready to start work on time.
Must be able to be sedentary for long periods of time, will require a majority of sitting time.
Must be able to work in an office setting with public interaction and exposure to potential illnesses.
Must possess a valid Oklahoma Driver’s license.
Must be able to pass a background check and drug screen.
High School graduate or GED.
3 or more years experience as clerk or receptionist in a medical or business office setting
Prefer experience with a switchboard telephone system.
Prefer completion of a program or training in Medical Office Technology or a related field.
Experience with electronic health record (EHR) software preferred.
Native American Preference/EEO/Drug Free Workplace/Smoke free Workplace
2 months 1 week ago
Tribal Preference/Native American Preference/EEO/Smoke Free/Drug Free Workplace Indian preference applies to all positions, but all resumes will be accepted.
Forward Completed Absentee Shawnee Tribe applications with resume to: Absentee Shawnee Tribe Human Resources Department 2025 South Gordon Cooper Dr. Shawnee, OK 74801 Fax: 405-273-2710 Email: HR@astribe.com